Customer Service

In an effort to provide you with the most satisfactory online shopping experience, we have put together a comprehensive set of help pages. These pages should allow you to find the answers to most of your questions quickly. If you don't find what you are looking for please feel free to contact us.

Who is Romantic Secrets?
What is Romantic Secrets's policy on privacy, and how safe is it to place an order online?
How do I place an order?
Can I place an order via mail or fax?
How do I pay for my purchases at Romantic Secrets?
How can I check the status of my order?
Can I return a product if it doesn't fit?
How are the shipping fees determined?
Does Romantic Secrets ship internationally?
What is dropship?
How can I search for products quickly at RomanticSecrets.ca?
Where can I find sizing information?
What are authentic steel bound corsets?
What is waist training?
What is a Home Party?
Is there a Romantic Secrets catalogue?
Where is the nearest Romantic Secrets store?
If I have more questions, who can I contact?






Who is Romantic Secrets?

Romantic Secrets is an adult lingerie and sex novelty store that is all about the romance; bring out the romance, bring back the romance; and bring in the romance! Romantic Secrets is located in Fort Saskatchewan, Alberta. To learn more, please visit the About Us page.

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What is Romantic Secrets's policy on privacy, and how safe is it to place an order online?

Your privacy is very important to us. Our priority is to ensure a safe and secure online environment to all our valued customers. Please read our Privacy Policy for more details.

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How do I place an order?

To place an order at the Romantic Secrets, log in as a new or returning customer. Once you are logged in, please browse our online catalog by selecting a category found at the top of every page. You may then select items that you would like to purchase by clicking on "Add to Cart" (within the product page) to place the item in your shopping basket. When you are ready to complete your order, click on "View Basket" located at the top of every page for a last review of the items, then click on "Check Out" and follow the check out procedures. We will request billing, shipping and credit card information from you, which will ultimately be sent to Romantic Secrets via a secure connection to process your order and ship your package.

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Can I place an order via mail or fax?

You may place an order via mail or fax by completing the printable Order Form. Once completed, you can choose to fax the form to 780-589-4990 or mail the form to: #251, 10420 98 Avenue, Fort Saskatchewan, AB, T8L 2N6

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How do I pay for my purchases at Romantic Secrets?

Credit Cards
Romantic Secrets currently accepts Visa, MasterCard and American Express (AMEX). Other major credit cards will be accepted in the near future.

Checks, Money Orders & Gift Cards
We regret that at this time Romantic Secrets does not accept checks, money orders or gift certificates as payment through the website. Gift cards may only be used in-store.

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How can I check the status of my order?

To check the status of your order, please log in as a returning customer. Once you are logged in, please access your account information by clicking on "My Account" found at the top of every page. You may then check the status of your oder by clicking on "Order History" and selecting the appropriate Order No. Please remember you must be logged in to your account to check the status of your order.

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Can I return a product if it doesn't fit?

Due to the intimate nature of our products, all sales are final. Only item(s) that were damaged or defective can be returned. Items that do not fit are not returnable. Please refer to the Size Charts for assistance before ordering. In the event that the size of the item(s) you received differs from which you ordered, we will gladly offer an exchange for the correct size within 14 calendar days.

You may return your purchase by one of the two following options:

For returns by mail, please mail to us the completed Return Form, your original invoice and the item(s) you wish to exchange. All returns should be sent to:
#251, 10420 98 Avenue, Fort Saskatchewan, AB, T8L 2N6

For security reasons, please send all returned item(s) in the original parcel/shipping box.

For returns in-store, please make sure to have the original invoice and item(s) you wish to return on hand to facilitate your transaction.

For more information, see our Return Policy page.

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How are the shipping fees determined?

Shipping costs depend on destination address and the combined weight of the item(s) you select. Shipments are sent by Canada Post via Regular Parcel. Exact fees are available on the Shipping Rates page.

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Does Romantic Secrets ship internationally?

We regret that at this time Romantic Secrets does not ship outside of Canada.

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What is dropship?

Dropship is another word for "gift order". Dropshipping means you only place an order with Romantic Secrets when there is an order for your customer or friend. Upon making payment to us for your order, Romantic Secrets will ship the products directly to your customers or friends.

Please refer to our Dropship page for more information.

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How can I search for products quickly at RomanticSecrets.ca?

You can quickly find exactly what you're looking for by entering a description in the Key Word Search box in the upper right hand corner of every page.

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Where can I find sizing information?

Please refer to our Size Charts page for sizing information.

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WWhat are authentic steel bound corsets?

Authentic steel bound corsets will pull your waist in by 4 to 5 inches, and push and lift the cleavage, if desired. These garments are fully adjustable at the back so tension can be adjusted according to comfort or control. Steel boned corsets have 12 flat steel bones for ultimate control, are 100% cotton lined for comfort, and have removable modesty panels allowing cover of the back or when worn open. These authentic corsets have steel busks and 4 layers of fabric for strength. The corsets are second to none the world over.

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What is waist training?

All garments available in this range have 24 spiral stainless steel bones for unparalleled support, comfort and curve. Waist training corsets are triple layered resulting in a garment that can be worn so tightly, it will reduce your waist line dramatically. These corsets all have modesty panels and are simply the finest quality corsets on the market. Caution! Waist training corsets can be used to permanently alter the shape of your body. Please seek medical advice before attempting; we take no responsibility for these items.

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What is a Home Party?

Romantic Secrets Home Parties help women and men discover romance and how to bring passion back into their love lives by offering informative, professional product presentations in the comfort of our customers' homes. Our mission is to introduce fun ways to keep your relationship hot.

For more information, see our Home Parties page.

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Is there a Romantic Secrets catalogue?

We regret that at this time Romantic Secrets does not have a catalogue.

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Where is the nearest Romantic Secrets store?

Romantic Secrets is an independent adult lingerie and novelty store located in Fort Saskatchewan, Alberta. Please refer to our Store Location page for our store address and business hours.

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If I have more questions, who can I contact?

Our store manager welcomes all your inquiries, comments and suggestions. Please contact us via email at info@romanticsecrets.ca or see our Contact Us for mailing address and phone number.

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